CLQ applied a human-centred, design-led transformation framework that blended strategic planning, innovation design, and agile business model prototyping. The process was executed in three core phases:

Phase 1: Strategic Alignment & Immersion Workshop

Designed to align strategic and innovation teams around a shared vision, values, and impact roadmap.

• Ethnographic Research & Leadership Alignment: Conducted deep-dive discussions to unpack strategic objectives and challenges.

• Values & Legacy Definition: Co-created team values and principles to guide decision-making.

• Innovation Ideation & Opportunity Framing: Used nature walks and design-thinking exercises to generate breakthrough ideas.

• Capability Canvas Development: Mapped people, processes, technology, and data enablers for transformation.

• Prioritisation & Roadmap Creation: Defined key impact drivers and developed an exponential growth roadmap.

📌 Outcome: A team legacy statement, prioritised innovation roadmap, and structured implementation plan for transformation.

Phase 2: Google Sprint – Business Model Prototyping

A 5-day design sprint to test and refine the innovation model.

• Stakeholder Mapping & Insights Gathering: Identified key business challenges and opportunity spaces.

• "How Might We" Ideation: Developed opportunity-framing questions to unlock creative problem-solving.

• Business Model Canvas Development: Created multiple business models for the innovation function.

• Storyboarding & Prototyping: Designed and tested new ways of working and agile business models.

• User Testing & Iteration: Engaged employees and leadership to refine and validate solutions.

📌 Outcome: A validated business model blueprint with an agile framework for iterative development.

Phase 3: Embedding the New Way of Working

Translating insights into an agile operating model for long-term impact.

• Agile & Lean Implementation: Introduced structured decision-making, iterative work cycles, and innovation sprints.

• Accountability & Governance Frameworks: Empowered teams with clear decision-making and leadership models.

• Learning & Development Mechanisms: Created a continuous learning ecosystem for upskilling employees.

• KPI & Impact Measurement: Established tracking systems to measure the success of the transformation.

📌 Outcome: A scalable innovation framework, embedded agile governance, and a culture of continuous learning and iteration.

Through deep engagement, CLQ identified key barriers to innovation and collaboration within organisation:

• Siloed Teams & Lack of Cross-Functional Collaboration: There was a need to foster better alignment and communication across departments.

• Traditional Work Models Hindering Agility: They required a more adaptive, fast-moving operating model.

• Unclear Innovation Roadmap: Teams needed greater clarity on the company’s strategic focus areas and priorities.

• Limited Experimentation & Iteration Frameworks: A structured test-and-learn approach was essential for driving innovation.

Through synthesising internal insights and external benchmarks, CLQ identified:

• Innovation Requires Agile & Cross-Functional Collaboration: Teams perform best when silos are broken down and collaboration is embedded in culture.

• Iterative Business Model Development is Key: The ability to test, pivot, and refine ideas rapidly is essential for competitive advantage.

• Decision-Making & Accountability Frameworks Drive Adoption: Innovation succeeds when there is structured governance and leadership buy-in.

• Learning, Experimentation & Psychological Safety Foster Innovation: Teams that feel empowered to fail fast and iterate generate higher-impact solutions.

Following the engagement, the organisation implemented a redefined innovation strategy and agile operating model, delivering measurable results:

• 🚀 Increased team collaboration & alignment with a shared innovation vision.

• 🔄 Agile decision-making & experimentation culture embedded into the business.

• 📉 Reduced inefficiencies in project execution through an iterative test-and-learn model.

• 🌍 Clear roadmap for scaling innovation across their African operations.

The transformation repositioned the organisation as a leader in healthcare innovation, equipping its teams with new ways of working that prioritise speed, adaptability, and impact.